American Heart Association - Fundraising Jobs

Job Information

American Heart Association RQI Partners - Sales and Technical Support Specialist (HeartCode) in Wappingers Falls, New York


Sales and Technical Support Specialist (HeartCode)

Two positions

Wappingers Falls, NY

Company Overview

“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.

We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”


Position Overview:

  • Sales Support–Consult with Sales team where needed on technical details for entire sales cycle from opportunity to close

  • Technical Support–Serve as primary source of support for HeartCode customers and prospects, including but not limited to questions and issues with software, hardware, platform, connectivity etc.

  • Training–Prepare and deliver internal and external HeartCode education modules.

  • Collaboration –Work hand-in-hand with RQI Support to build HeartCode knowledge base and prepare them to assume full-time program support.

  • Continuing Education –Stay abreast of technology advances and HeartCode program changes in order to best support internal and external customers.


  • Training Materials –Creation and delivery of HeartCode educational materials for internal and external audiences, including Webinars, PowerPoints, Lunch and Learn (for internal)

  • Technical Support Materials –Documentation of product support processes and requirements

  • Technology Expert –Function as subject matter expert for all matters related to software, hardware, platform and integration of systems through all stages of sales cycle and program


  • Associate degree in same field of study supported by two years of experience.

  • 1-2 years’ experience in a customer service role

  • Strong communication skills, both written and verbal

  • Ability to multi-task and switch gears easily

  • Basic troubleshooting skills

Preferred Skills:

  • Bachelor’s degree in Computer Science

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Location US-NY-Wappingers Falls

Posted Date 5 months ago (7/1/2019 12:32 PM)

Requisition ID 2019-4644

Job Family Group Direct Sales

Job Category Fundraising/Sales

Location: Wappingers Falls, NY