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American Heart Association RQI Partners - Sales and Technical Support Specialist (HeartCode) in Wappingers Falls, New York


Sales and Technical Support Specialist (HeartCode)

Wappingers Falls, NY

Company Overview

RQI Partners, LLC is a joint venture partnership between the American Heart Association and Laerdal Medical, formed by the organizations to deliver innovative solutions that accelerate their lifesaving mission. The company blends the Association’s leadership in resuscitation science and education with Laerdal’s expertise in technology and implementation to deliver impactful and innovative resuscitation quality improvement programs.

The RQI program is a self-directed, simulation-based performance and quality improvement program for healthcare organizations and professionals that offers “low-dose, high-frequency” knowledge and hands-on learning sessions that provide vital CPR quality practice in @ 20 minutes every 90 days. RQI offers a comprehensive, end-to-end quality improvement program at a lower cost.


Position Overview:

  • Sales Support–Consult with Sales team where needed on technical details for entire sales cycle from opportunity to close

  • Technical Support–Serve as primary source of support for HeartCode customers and prospects, including but not limited to questions and issues with software, hardware, platform, connectivity etc.

  • Training–Prepare and deliver internal and external HeartCode education modules.

  • Collaboration –Work hand-in-hand with RQI Support to build HeartCode knowledge base and prepare them to assume full-time program support.

  • Continuing Education –Stay abreast of technology advances and HeartCode program changes in order to best support internal and external customers.


  • Training Materials –Creation and delivery of HeartCode educational materials for internal and external audiences, including Webinars, PowerPoints, Lunch and Learn (for internal)

  • Technical Support Materials –Documentation of product support processes and requirements

  • Technology Expert –Function as subject matter expert for all matters related to software, hardware, platform and integration of systems through all stages of sales cycle and program


  • Associate degree in same field of study supported by two years of experience.

  • 1-2 years’ experience in a customer service role

  • Strong communication skills, both written and verbal

  • Ability to multi-task and switch gears easily

  • Basic troubleshooting skills

Preferred Skills:

  • Bachelor’s degree in Computer Science

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2019-4644

Job Family Group Direct Sales

Job Category Fundraising/Sales

American Heart Association
Equal Opportunity Employer