American Heart Association - Fundraising Jobs

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Job Information

American Heart Association Sales Operations Manager, International in Dallas, Texas


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association has an excellent opportunity for a Sales Operations Manager, International based out of our National Center office located in Dallas, TX! This position can be remote but must live near a major airport.

Responsible for analyzing International sales and pipeline to identify barriers to sale closure and productivity improvements. Responsible for consulting with International Regional Directors and Managers on individual’s sales achievement to goals and recommend sales process improvements or training. Also, responsible for coordinating contract documentation and closure, sales competency training and regular sales and training productivity reporting.

  • Work with Finance and Global Operations to ensure consistent reliable accuracy of our revenue reporting and then analyze International sales data to provide regional or geographic sales status and achievement to goal. Identifies trends and barriers to sale closure and communicates with international staff to consult on distribution or sales process best practices and improvements. Provides analysis to management on international team productivity and recommends changes to meet the needs of the staff

  • Captures, reports, and monitors training center activities to review operational success, prepares consistent reports for comparative analysis. Recommends customer service support and response to increase or enhance existing relationships

  • Develops, oversees, and manages sales process and policies. Develops workflows for processes such as the use of CRM and ensuring data needed by senior leaders for international market development is accessible. Makes recommendations based on analysis for market penetration. Assists with Legal agreement process flow to ensure timely completion of AHA International business contracts

  • Develops process, identifies assumptions and prepares documentation to build forecasts with senior management and Finance from work orders by region and product

  • Schedules and coordinates sales and product training to AHA International staff. Ensures that there is a consistent level of knowledge and skill appropriate for each team member’ s role/responsibility

  • Provides regular (monthly, quarterly, annually) reports and updates to senior leaders on international accounts, along with challenges and opportunities with each account and team member involved. Provides quality service to internal and external customers in all assigned tasks, while upholding AHA Guiding Values

  • Acts as liaison between field and internal resources to facilitate distributor interactions (including distributor contracts, rebates, etc.). Provides sales documentation support, customer service during and after sale closure and communicates changes in sales process, goal setting, or related operations. Works with Global Operations to monitor inventories and ensure that no back-orders exist

Want to help get your resume to the top? Take a look at the experience we require:


  • Bachelor's Degree in Business, Marketing, related area or equivalent work experience

  • Five (5) years of experience in sales and understanding of sales process including advanced analysis and problem-solving

  • Five (5) years of project management experience including the ability to prioritize work assignments, meet multiple deadlines and handle several large projects concurrently

  • Five (5) years of experience monitoring and reviewing budget documentation

  • Demonstrated ability to think critically; ability to be flexible and adaptable while responding to the changing business environment and demands, as well as anticipate and influence change; strong attention to detail and ability to look at results from a variety of dimensions

  • Excellent written and oral communications.

  • Proficient with Microsoft Office (Access, Word, PowerPoint, Excel and Outlook)

  • Ability to travel up to 25% local and overnight stay

Preferred Qualifications

  • Bi-lingual, languages such as Arabic, Chinese helpful

  • Extensive knowledge of and experience with the American Heart Association National/Regional structures; volunteers; and AHA National ECC Programs, policies and procedures

  • Ability to service internal and external customers and anticipate their needs

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Location US-TX-Dallas

Posted Date 2 weeks ago (12/2/2019 11:10 AM)

Requisition ID 2019-4360

Job Family Group Direct Sales

Job Category Fundraising/Sales

Location: Dallas, TX